Frequently Asked Questions
Everything you need to know about the world's most comfortable underwear.
What makes the MyPakage Pouch Technology™ unique?
Our patented MyPakage Pouch Technology™ features a 3D pouch that lifts and supports your package, eliminating the need for shifting or adjustments while preventing skin-on-skin contact.
How do I find the right size?
We recommend referring to our comprehensive size guide located on each product page. If you are between sizes, we generally suggest sizing down for a more athletic fit or sizing up for a relaxed feel.
What is your return policy?
We offer a 30-day comfort guarantee on your first pair. If you aren't completely satisfied, you can return or exchange them within 30 days of purchase, provided the items are in their original condition.
How should I wash my BN3TH products?
To ensure longevity, machine wash your items on a cold, gentle cycle with similar colors. Avoid bleach and fabric softeners, and tumble dry on low heat or air dry.
How long does shipping take?
Standard shipping typically takes 3-7 business days within North America. Expedited shipping options are available at checkout if you need your gear sooner.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.